Support
For bugs, account-free support, or feature requests, email support@qubba.online.
Contact details
- Email: support@qubba.online
- Typical response window: 2 to 5 business days
- Languages: English, Arabic, Swedish
Include this in your support request
- Your device model and OS version
- App version (shown in Settings)
- Your city/country and selected calculation method
- Short steps to reproduce the issue
Common issues
Prayer times look wrong
Ensure location permission is enabled, then verify your city and prayer calculation method in Settings. You can also switch to manual city mode for consistency.
Qibla compass is unstable
Move away from magnetic objects, rotate your phone gently, and allow motion/orientation sensor access when prompted.
Prayer reminders are not triggering
Confirm notifications are enabled in both Qubba and system settings, and disable battery optimizations that can stop scheduled reminders.
City search does not return results
Try a broader city name or the English spelling, then select the closest matching city and country.
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